Some reasons Snapchat crashes on your phone include your phone having software problems, your VPN service interfering with Snapchat’s functionalities, the app’s cache files becoming corrupt, and more.
1. Close and Relaunch Snapchat
When Snapchat crashes, you can fully close and then relaunch the app to possibly fix the issue. This is because quitting and reopening the app gives the app a chance to reload all its functions, fixing minor problems.
On iPhone
On Android
Unlike iPhone, Android allows you to force close apps, which ensures your app is fully closed before you relaunch it.
2. Reconnect Your Phone to the Internet
Snapchat requires a constantly active internet connection to function. If you have issues with your connection, it’s a good idea to disconnect and reconnect your phone to your network. This will fix any minor issues with the connection between your phone and your wireless router.
On iPhone
On Android
3. Restart Your iPhone or Android Phone
If you couldn’t resolve the issue by reconnecting your phone to the internet, give your phone a reboot and see if that fixes the problem. Rebooting your phone disables and re-enables all your device features, fixing many minor issues. Make sure to save your unsaved work in your apps before you restart your device.
On iPhone
On Android
4. Disable Your VPN
Your phone’s VPN app routes your internet data via a middle server, sometimes causing issues with your various internet-enabled apps. In this case, you can toggle off your VPN temporarily to see if that fixes the problem. How you disable the VPN service depends on the app you’re using. In most VPN apps, you’ll find a large toggle on the main screen, allowing you to turn the service on and off. When you’ve disabled the VPN, launch Snapchat and see if the app still crashes.
5. Clear Snapchat’s Cache Files
Like all other apps, Snapchat creates and stores cache files on your phone to give you better performance. Sometimes, this cached data gets corrupt, which causes issues with the app. Luckily, you can clear your Snapchat cache files and fix your problem. Doing so doesn’t delete your personal data or your sent or received Snaps and messages.
On iPhone
The iPhone doesn’t allow you to clear an app’s cache from the device’s settings menu. However, you can use Snapchat’s in-app option to delete the saved cache files.
On Android
Android lets you delete an app’s cached data even if the app doesn’t launch.
6. Update Snapchat on Your iPhone or Android Phone
Outdated apps often cause various issues. Your Snapchat crash problem might be the result of an old app version. In this case, you can update the app on your phone to resolve your issue. Updating the app brings several bug fixes and possibly adds new features.
On iPhone
On Android
7. Update Your Phone’s Operating System
Your phone’s operating system might have a bug, causing Snapchat to crash. It’s common for apps to crash when there’s a system-level issue on the phone. One way to fix that is to install the latest software update for your device. You can do this for free on both iPhone and Android.
On iPhone (iOS)
On Android
8. Reinstall Snapchat on Your Phone
If Snapchat continues to crash, it might be time to uninstall and reinstall the app as the app’s core files are likely corrupt. Reinstalling the app deletes these corrupt files and replaces them with working new files. You’ll have to log back into your Snapchat account when you remove and redownload the app on your phone. You won’t lose your saved data with the app.
On iPhone
On Android
Fix Snapchat’s Crash Issues on Your iPhone or Android Phone
Snapchat’s crash problems can interrupt your experience with the app, preventing you from sending and receiving Snaps and messages. Luckily, it doesn’t take too long to resolve these issues and get back to your Snap business. You can try a few solutions as described above to fix your problem. Once you’ve done that, Snapchat will no longer crash, giving you an uninterrupted messaging experience.
